Privacy Policy
AviateSoft (Pty) Ltd
Last updated: 1 July 2025
Introduction
At AviateSoft, we are committed to protecting your personal information and complying with the Protection of Personal Information Act (POPIA), 4 of 2013. This policy explains how we collect, use, store, and protect your personal data.
Who We Are
Aviatepos (Pty) Ltd is a South African software company providing business management software for the hospitality industry. Our registered office is located at 122 Cyprus Pointe Lane, Eagle Canyon Golf Estate, Honeydew, Gauteng, 2170.
What Information We Collect
We may collect and process the following personal information:
- Full name
- Contact details (email, phone number)
- Company or employer details
- Usage data from our software or website
- Any other information you voluntarily provide
How We Use Your Information
We use your personal information to:
- Provide and support our software services
- Communicate with you about updates or support
- Comply with legal obligations
- Improve our services and user experience
Legal Basis for Processing
We process your personal information based on:
- Your consent
- Performance of a contract
- Legal obligations
- Legitimate interests
Sharing Your Information
We do not sell your personal information. We may share it with:
- Service providers who assist us in delivering our services
- Regulatory authorities if required by law
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse.
Your Rights
Under POPIA, you have the right to:
- Access your personal information
- Correct or update your data
- Object to processing
- Lodge a complaint with the Information Regulator
Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law.
Cookies
Our website may use cookies to enhance your experience. You can manage cookie preferences through your browser settings.
Third-Party Authentication
Google Firebase We use Google Firebase Authentication to manage user sign-ins and secure access to our services. When you log in using Firebase, certain personal information—such as your email address, name, and authentication tokens—may be collected and processed by Google on our behalf. Firebase acts as a data processor and complies with international data protection standards, including ISO 27001 and SOC certifications. We have ensured that appropriate contractual safeguards are in place with Google to protect your personal information in accordance with POPIA.
We only use this information to:
- Authenticate and authorize access to our services
- Maintain secure user sessions
- Improve user experience and system security
For more information on Firebase’s privacy practices, please refer to Google Firebase’s Privacy and Security documentation.
Third-Party Integration – Grafana
We use Grafana, a third-party data visualization and monitoring platform, to help us provide business intelligence to customers, analyse system performance and usage trends. This integration may involve the processing of limited technical data, such as:
- System logs
- Performance metrics
- User activity metadata (e.g., timestamps, error codes)
This data is used solely for operational monitoring, troubleshooting, and improving the reliability of our services. Grafana Labs, the provider of Grafana, adheres to international security and privacy standards, including ISO 27001 and SOC 2 Type 2 certifications. We ensure that any personal information processed through Grafana is handled in accordance with POPIA, and we have taken steps to minimize the exposure of identifiable data in this context. For more information on Grafana’s security practices, please refer to Grafana Labs’ Security Compliance page.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last updated” date.
Contact Us
If you have any questions or wish to exercise your rights, please contact our Information Officer at:
Email: [email protected]